Accessibility Statement

1. Introduction

At 11Exch, accessibility is a core part of our design and development philosophy.
We are committed to making our website and digital services available to everyone — including people with disabilities, assistive device users, and individuals using adaptive technologies.

This Accessibility Statement explains how we meet accessibility standards under:

Web Content Accessibility Guidelines (WCAG) 2.1 – Level AA
Americans with Disabilities Act (ADA), Title III
Rights of Persons with Disabilities (RPwD) Act, 2016 – India

Our goal is to make 11Exch a barrier-free, inclusive, and user-friendly platform.

2. Our Accessibility Commitment

We continuously work toward ensuring that:

Every page on https://11exchzone.com can be accessed and understood by all users.
The website is navigable using screen readers, keyboards, and voice tools.
Visual elements maintain sufficient color contrast and font legibility.
Interactive features (forms, menus, modals) meet WCAG usability standards.
Accessibility remains a continuous improvement process, not a one-time setup.

3. Accessibility Standards Followed

11Exch follows the WCAG 2.1 Level AA guidelines, which focus on:

Perceivable: Content is presented in ways users can see or hear.
Operable: Navigation and controls are accessible via mouse, keyboard, or touch.
Understandable: Language, instructions, and UI elements are clear.
Robust: Our code supports assistive technologies like NVDA, JAWS, and VoiceOver.

We test regularly to maintain these accessibility levels across updates and new releases.

4. Technical Measures Implemented

To enhance accessibility, 11Exch uses the following technologies and tools:

ARIA labels and roles for assistive navigation.
Semantic HTML5 structure for improved screen reader compatibility.
Keyboard-accessible menus and forms.
Color contrast ratio ≥ 4.5:1 for readability.
Resizable text and zoom up to 200% without layout issues.
Alt-text for all meaningful images.
Error alerts and validation messages for forms.

All accessibility updates are verified by our Compliance & Security team before deployment.

5. Supported Assistive Technologies

Our website is compatible with:

Screen readers (NVDA, JAWS, VoiceOver).
Speech recognition tools (Dragon NaturallySpeaking, Google Voice).
Magnification and zoom tools.
Keyboard-only navigation.
Mobile accessibility features (TalkBack for Android, iOS Voice Control).

We regularly conduct device-based testing to ensure a consistent experience across browsers and operating systems.

6. Known Limitations

While we strive for full accessibility, some areas may still need improvement:

Third-party plugins or widgets may not fully conform to WCAG standards.
Dynamic elements like pop-ups and embedded media may require additional testing.
Content uploaded by external partners may not always meet accessibility standards.

We are actively addressing these issues through ongoing audits under the Corrections & Updates program.

7. Feedback & Assistance

We value your feedback and encourage users to share their accessibility experiences.
If you encounter any difficulty using our website, please let us know:

📧 accessibility@11exch.com
📩 grievance@11exch.com
🌐 Contact Us page

Please include the following details in your report:

The specific page or URL you had trouble accessing.
The assistive technology or browser you used.
A brief description of the problem encountered.

Our team responds within 48 hours and aims to resolve accessibility issues within 7 working days.

8. Accessibility Support for Users

We provide additional support for:

Visually impaired users needing audio assistance.
Users requiring simplified navigation or high-contrast mode.
Language support and alternative text content upon request.

Assistance requests can be submitted via the Grievance Redressal system or emailed to support@11exch.com.

9. Continuous Improvement

Accessibility is an ongoing commitment at 11Exch.
We:

Conduct quarterly accessibility audits.
Train our web and content teams in WCAG and ARIA best practices.
Review new pages before publication for compliance.
Update the Transparency Report with annual accessibility progress metrics.

Feedback from users and experts helps us evolve toward full digital inclusion.

10. Accessibility for Legal & Compliance Documents

All legal and policy pages (such as Privacy Policy, Terms & Conditions, Refund Policy, and Legal Policy) are formatted for:

Text-to-speech readability.
Simple structured headings (H1–H3 for hierarchy).
Clear contrast and link descriptions.

Users can also request accessible PDF or plain-text versions by emailing legal@11exch.com.

11. Accessibility and Data Protection

Accessibility tools (such as screen readers or voice controls) do not compromise user privacy.
All accessibility data collected — such as feedback or tool usage — is anonymized and handled under the Data Protection Policy and Privacy Policy.

12. Policy Review

This Accessibility Statement is reviewed bi-annually or whenever new accessibility guidelines or technologies are introduced.
Revisions are published in the Corrections & Updates section with timestamps and change logs.

13. Commitment to Inclusive Gaming

As part of our Responsible Gaming (18+) framework, 11Exch ensures that gaming-related informational content is accessible to users of all abilities — promoting equality, safety, and awareness across our entire ecosystem.

14. Disclaimer

While we strive for full accessibility, some limitations may persist due to evolving third-party technologies.
By using this website, users acknowledge and accept these constraints as detailed in our Disclaimer and Legal Policy.