Age Restriction Policy

1. Introduction

At 11Exch, user safety and legal compliance are our top priorities.
We are fully committed to protecting minors by ensuring that our services are accessible only to users aged 18 years or above.

This Age Restriction Policy outlines the measures, verification processes, and legal obligations we follow to prevent underage participation across our affiliate network and digital platforms.

It complements our Responsible Gaming (18+), AML & KYC Policy, and User Trust & Conduct.

2. Legal Basis

Our age verification and restriction framework comply with:

The Indian Contract Act, 1872 (legal age for contractual participation)
The Public Gambling Act, 1867
The Digital Personal Data Protection Act (DPDP), 2023
Information Technology (Intermediary Guidelines) Rules, 2021
Responsible Gaming Guidelines under global digital entertainment ethics

We also align with GDPR Article 8 (EU) and COPPA (Children’s Online Privacy Protection Act) standards for global data compliance.

3. Eligibility Criteria

To access or register on https://11exchzone.com, users must:
✅ Be at least 18 years old at the time of registration.
✅ Possess valid identification documents for KYC verification.
✅ Agree to our Terms & Conditions and Legal Policy.
✅ Use the platform solely for lawful, informational, and recreational purposes.

Any individual found to be under the age of 18 will have their account immediately suspended or deleted under this policy.

4. Verification Process

11Exch employs a multi-step age and identity verification process to ensure only adults gain access:

Self-Declaration: Users confirm their age (18+) during signup.
Document Submission: Users provide a valid government-issued ID (Aadhaar, PAN, Passport, or Voter ID).
AI & Manual Verification: Systems cross-check document data and age fields for authenticity.
KYC Confirmation: Once verified, users gain full access to services per the AML & KYC Policy.

Verification data is encrypted under the Data Protection Policy and Security Policy.

5. Purpose of Enforcement

This policy protects 11Exch and its users by:

Preventing underage gambling or gaming-related exposure.
Ensuring compliance with local and international digital laws.
Maintaining a transparent, responsible ecosystem.
Promoting ethical entertainment and affiliate participation.

These measures reinforce our commitment to Responsible Gaming (18+) principles.

6. Parental Responsibility

We strongly encourage parents and guardians to:

Monitor their children’s online usage.
Enable parental control tools (e.g., Google Family Link, Norton Family, Qustodio).
Educate minors about responsible digital behavior.
Report any suspected underage use to grievance@11exch.com.

We cooperate fully with guardians to remove unauthorized accounts swiftly.

7. Prohibited Activities

Underage users (below 18) are strictly prohibited from:

Creating an account or requesting IDs.
Accessing affiliate links or marketing content.
Participating in any financial or gaming-related activity.
Sharing false identification during KYC.

Any violation will result in permanent account deletion and, if necessary, legal reporting as per the Compliance & Security framework.

8. Affiliate & Partner Responsibility

All affiliates and advertisers associated with 11Exch must:

Clearly display “18+ Only” notices on banners and landing pages.
Avoid targeting or advertising to minors.
Include age restriction disclaimers in creatives and social campaigns.
Follow the Advertising & Sponsorship and Affiliate Disclosure policies.

Failure to comply will result in immediate contract termination under Compliance & Licensing.

9. Monitoring & Detection

We deploy AI-driven and manual monitoring tools to detect underage access attempts.
These include:

IP pattern analysis for suspicious users.
Document metadata checks during KYC.
Behavior analysis for juvenile usage patterns.

Detected violations are escalated to the Compliance Department and logged in the Transparency Report.

10. Data Retention & Deletion

In compliance with the Data Protection Policy:

All age verification data is stored securely and encrypted.
Records of rejected underage accounts are retained for audit purposes (up to 12 months).
All unnecessary or invalid data is permanently deleted after review.

Users can request deletion of stored information through the Grievance Redressal form.

11. Reporting Violations

If you believe someone under 18 is using or attempting to use the 11Exch platform, please contact:
📧 grievance@11exch.com
📩 compliance@11exch.com
🌐 Contact Us

Reports are investigated within 72 hours, and verified violations result in permanent bans and compliance logging.

12. Awareness & Education

11Exch actively promotes Age Restriction Awareness through:

Informative campaigns on Responsible Gaming (18+).
Visual notices (“18+ Only”) across website pages.
Parental awareness blogs and media outreach.
Transparency updates in the Transparency Report.

Our aim is to build a responsible and informed user community.

13. Enforcement & Penalties

Any user or partner violating this policy may face:

Immediate account termination.
Removal from affiliate programs.
Legal reporting under IT and cyber laws.
Financial penalties for fraudulent representation.

These actions are managed under the Compliance & Licensing and User Trust & Conduct frameworks.

14. Regular Review & Update

The Age Restriction Policy is reviewed annually or upon regulatory changes.
All amendments are published under Corrections & Updates with timestamps for user transparency.

15. Disclaimer

11Exch is a digital intermediary and affiliate platform, not a gaming operator.
This policy serves to ensure that all user interactions comply with legal age requirements.
By accessing 11Exch, you confirm that you are 18 years or older, as stated in the Terms & Conditions and Legal Policy.