Community Guidelines
1. Introduction
Welcome to the 11Exch community — a trusted space built on integrity, respect, and responsible participation.
These Community Guidelines define how users, affiliates, advertisers, and partners must behave while interacting with our platform, team, or digital ecosystem.
By using 11Exch, you agree to follow these guidelines, along with the User Trust & Conduct, Legal Policy, and Terms & Conditions.
2. Purpose
The goal of these guidelines is to:
Maintain a respectful and inclusive online community.
Encourage constructive engagement and responsible behavior.
Prevent misuse, spam, or unlawful activity.
Ensure transparent and ethical interaction among users and affiliates.
We expect every participant to uphold these standards in spirit and in action.
3. Scope
These rules apply to:
All users of https://11exchzone.com.
Affiliates, advertisers, and partners.
All communication channels, including emails, social media, chat systems, and feedback forms.
Whether you post, comment, promote, or contact our team — these guidelines govern your behavior.
4. Core Principles of Community Conduct
Our community stands on five fundamental pillars:
| Principle | Description | Related Policy |
|---|---|---|
| Respect | Treat everyone with courtesy, empathy, and fairness. | User Trust & Conduct |
| Integrity | Communicate honestly and avoid deception. | Legal Policy |
| Transparency | Disclose affiliations and intentions clearly. | Affiliate Disclosure |
| Safety | Avoid harm, abuse, or exploitation of any kind. | Compliance & Security |
| Accountability | Take responsibility for your words and actions. | Grievance Redressal |
5. Respectful Communication
All users are expected to engage respectfully in comments, messages, and discussions.
Prohibited behaviors include:
Hate speech or discriminatory remarks.
Harassment, bullying, or personal attacks.
Profanity, threats, or sexually explicit language.
Defamation of individuals or organizations.
Repeated or severe violations may result in suspension under the User Trust & Conduct policy.
6. Prohibited Content
The following content types are strictly forbidden on 11Exch platforms:
Illegal or unethical content (e.g., hate, violence, drugs, terrorism).
Unverified financial or gambling claims.
False information about gaming outcomes.
Copyrighted or plagiarized material.
Links to fraudulent, phishing, or malicious websites.
Content found in violation will be removed immediately under the Copyright Policy and Compliance & Licensing.
7. Affiliate & Advertising Ethics
Affiliates and advertisers must follow high ethical standards when engaging with the 11Exch community:
Clearly mark all promotional content.
Avoid misleading or manipulative tactics.
Never target users below 18 years (per Age Restriction Policy).
Include proper disclaimers for affiliate links or bonuses.
Violations will result in affiliate suspension under the Advertising & Sponsorship policy.
8. Privacy & Confidentiality
Respecting user privacy is central to community safety.
Do not share private information (your own or others’) publicly.
Never post KYC details, emails, or phone numbers in open forums.
Protect all communications under the Data Protection Policy.
Avoid any act that violates the Privacy Policy.
Personal information shared irresponsibly may be removed for user protection.
9. Anti-Spam & Anti-Fraud Policy
To maintain a clean and trustworthy environment:
Do not post repetitive messages, links, or unsolicited promotions.
Avoid using bots, auto-posting tools, or fake engagement tactics.
Report phishing or impersonation attempts to security@11exch.com.
Follow the Compliance & Security and AML & KYC Policy.
Fraudulent or spam-related accounts will be permanently banned.
10. Community Moderation
11Exch reserves the right to moderate, edit, or remove any content that violates our rules.
Moderation actions may include:
Warning the user privately.
Deleting non-compliant content.
Restricting account access temporarily.
Permanent suspension for repeat offenders.
All moderation actions are documented under the Transparency Report.
11. Reporting Violations
If you come across offensive, illegal, or misleading content:
📧 community@11exch.com
📩 grievance@11exch.com
🌐 Use the Grievance Redressal form.
Reports are reviewed confidentially within 72 hours, following procedures defined in the Compliance & Security policy.
12. Inclusivity & Equal Opportunity
The 11Exch community is inclusive and open to users of all backgrounds.
We do not tolerate discrimination based on:
Gender or sexual orientation
Religion or belief
Age (within legal limits)
Physical or mental ability
Race, ethnicity, or nationality
We encourage a culture of empathy and respect, ensuring that all voices are valued equally.
13. Content Contribution Guidelines
When contributing posts, reviews, or comments:
✅ Keep content factual and verifiable.
✅ Avoid plagiarism or false claims.
✅ Use neutral, professional language.
✅ Credit all sources where applicable.
✅ Include disclaimers for affiliate mentions.
Content violating these rules may be removed or flagged for revision under Corrections & Updates.
14. Community Safety & Digital Wellbeing
To promote healthy engagement, we encourage users to:
Take breaks from extended online sessions.
Avoid emotional or impulsive posting.
Block or mute users causing discomfort.
Use reporting tools instead of retaliation.
These practices align with our Responsible Gaming (18+) principles and digital wellness initiatives.
15. Account Suspension & Appeals
Users who violate these guidelines may have their accounts suspended or restricted.
Appeals can be submitted via the Grievance Redressal process.
All appeals are reviewed by the Compliance & Legal Department within 10–15 business days.
16. Education & Awareness
11Exch conducts community education drives to spread awareness about:
Ethical online communication.
Data privacy and safe digital behavior.
Fake news prevention and critical thinking.
Legal awareness and online fraud prevention.
Annual campaign reports are published in the Transparency Report.
17. Enforcement & Penalties
Depending on the severity of violations, 11Exch may:
Remove content or restrict access.
Ban repeat offenders.
Inform law enforcement in serious cases.
Delist affiliates under the Compliance & Licensing policy.
All enforcement actions are proportionate, transparent, and documented internally.
18. Policy Review
This policy is reviewed quarterly and updated when required to reflect new digital communication trends or legal developments.
All updates appear in the Corrections & Updates section.
19. Disclaimer
These guidelines exist to protect users and maintain the integrity of the 11Exch ecosystem.
They do not limit free expression but ensure it occurs within ethical and legal boundaries.
By using 11Exch, you agree to comply with these guidelines and all related policies, including:
🕓 Last Updated: October 15, 2025
© 2025 11Exch. All Rights Reserved.
Read our Transparency Report for moderation logs and annual community integrity metrics.
