Last Updated: October 15, 2025
At 11Exch, user trust and satisfaction come first. Whether you’re a new visitor exploring our services or an existing player with an active betting ID, our support team is available round-the-clock to guide you through account creation, affiliate support, or grievance resolution.
We believe that responsive communication is a key part of responsible gaming, and every inquiry is handled with privacy, respect, and professionalism.
You can connect with our support and compliance departments through the following channels:
📞 Official Support Helpline: Available 24×7 for general assistance and ID-related help.
✉️ Email: support@11exch.com
💬 Live Chat / WhatsApp: Available on the website homepage for real-time issue resolution.
🏢 Registered Office:
11Exch Digital Services Pvt. Ltd.
[City/State Placeholder – to be updated with your real address]
If you prefer formal complaint resolution, please refer to our Grievance Redressal procedure.
You can reach us for:
New Betting ID Requests or account activation support.
Help with Deposit / Withdrawal Delays on partner platforms.
Issues related to Data Protection or privacy rights (see Data Protection Policy).
Any Affiliate or Sponsorship Queries (see Advertising & Sponsorship).
Questions about Responsible Gaming or age verification under our Age Restriction Policy.
Reporting suspicious or non-compliant activities (refer to Compliance & Security).
Our average response time:
General Inquiries: within 4–6 hours
Affiliate / ID Support: within 2–4 hours
Grievance Escalations: within 48 hours under our Grievance Redressal Policy
We maintain transparent communication standards as detailed in our Transparency Report and Corrections & Updates pages.
Your data is secure when contacting us. All messages, chats, and emails are protected under the Privacy Policy and Security Policy.
We never request your password, OTP, or banking credentials over chat or phone.
If you receive any suspicious communication, please report it immediately through our Fraud Reporting Form listed in the Compliance & Licensing section.
Interested in promoting 11Exch or partnering with us?
Visit our Affiliate Disclosure to understand commission structures, compliance terms, and eligibility.
You can also explore promotional collaborations via the Advertising & Sponsorship policy.
We are committed to inclusivity. If you face accessibility issues while navigating our website, kindly reach out using the form on our Accessibility Statement page.
Our team will respond with prompt support or alternative access options.
If your issue remains unresolved after initial contact:
Step 1 – Support Team: Email or chat for first-level help.
Step 2 – Compliance Officer: escalation@11exch.com
Step 3 – Grievance Officer: grievance@11exch.com (See Grievance Redressal)
We aim to resolve all grievances efficiently, in line with our User Trust & Conduct and Legal Policy.
We welcome feedback about user experience, interface design, or content accuracy.
Any factual or editorial corrections are promptly addressed as per our Editorial Policy and Corrections & Updates.
Contact channels listed here are the only official 11Exch communication methods.
We never operate through third-party agents or unofficial social media handles.
Please verify our official domain (https://11exchzone.com/) before engaging in any financial or affiliate communication.
For a full understanding of your rights and our obligations, read our Terms & Conditions and Disclaimer.
🕓 Last Updated: October 15 2025
© 2025 11Exch. All Rights Reserved.
Learn more about our Privacy Policy and Responsible Gaming (18+) commitments.
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