Cookie Policy

1. Introduction

At 11Exch, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit https://11exchzone.com or engage with our affiliate and ID services.

By using our platform, you consent to the practices described here, as well as related frameworks in our Data Protection Policy, Cookie Policy, and Security Policy.

2. Scope

This Policy applies to:

All users accessing the 11Exch website or mobile site.
Individuals requesting betting IDs, joining our affiliate program, or subscribing to updates.
All personal and non-personal data collected via forms, cookies, and analytics tools.

It does not apply to third-party websites or gaming platforms linked from 11Exch; their privacy policies govern those interactions.

3. Information We Collect

We collect limited data required for legal verification, service improvement, and fraud prevention.

A. Personal Information

Full Name
Email Address
Mobile Number
Date of Birth (18+ verification)
Government ID / KYC Documents (for AML & KYC Policy)
Bank or UPI details (for affiliate commission payouts)

B. Non-Personal Information

Browser type & device information
IP address and approximate location
Usage patterns and click behavior
Referring URLs and campaign tracking data

All data is processed securely under our Compliance & Security standards.

4. Purpose of Data Collection

We collect data to:

Verify user identity and age (see Age Restriction Policy)
Provide ID facilitation and affiliate services
Respond to inquiries and grievances (see Grievance Redressal)
Improve platform functionality and user experience
Send important service notifications or policy updates
Fulfil legal obligations under AML, KYC, and data protection laws

We never sell or rent user data to any external party.

5. Consent & Legal Basis

We collect and process your data only:

With your explicit consent (e.g., registration forms or contact requests).
When required to fulfil contractual obligations (e.g., ID creation requests).
To comply with legal obligations such as AML & KYC verification.
For legitimate business interests such as preventing fraud or improving services.

You can withdraw consent anytime by emailing privacy@11exch.com.

6. Cookies & Tracking Technologies

11Exch uses cookies and analytics tools to enhance performance and personalize content.
Cookie usage is governed by our Cookie Policy.
By continuing to browse our website, you agree to the storage of cookies unless disabled in your browser settings.

7. Data Storage & Retention

All collected data is stored on secure servers located in India with encrypted backups.
We retain information only as long as necessary for:

Service delivery
Legal compliance and audit requirements
Dispute resolution under the Legal Policy

After expiry, data is permanently deleted or anonymized following the Data Protection Policy.

8. Data Sharing & Disclosure

We may share limited data only with:

Verified partners and service providers for ID creation or payment processing.
Regulatory authorities for compliance with lawful requests.
Analytics and security vendors (for performance and fraud detection).

We ensure that all partners comply with our Compliance & Licensing and Security Policy.
No user data is shared for advertising without consent.

9. User Rights (Under GDPR & Indian Law)

You have the right to:

Access your personal data.
Rectify inaccuracies in your information.
Request deletion (“Right to be Forgotten”).
Withdraw consent for marketing or tracking.
Restrict processing under specific conditions.
File a complaint with our Grievance Officer.

Requests can be sent to privacy@11exch.com with valid verification documents.

10. Data Protection & Security Measures

We employ industry-standard measures such as:

End-to-end encryption for data transfers.
Secure socket layer (SSL) certificates on all pages.
Multi-layer firewall and DDOS protection.
Role-based employee data access control.
Regular audits under Compliance & Security.

Any data breach is promptly reported under the Compliance & Licensing protocol and communicated to users within 72 hours as per GDPR guidelines.

11. Children’s Privacy

11Exch does not knowingly collect data from individuals under 18.
All users must verify age during registration per the Age Restriction Policy.
If we discover a minor has submitted data, it is immediately deleted.

12. Third-Party Links

Our website may contain links to external platforms or advertisers.
11Exch is not responsible for the privacy practices of those websites.
Users are encouraged to review their individual Privacy Policy and Terms & Conditions.

13. Marketing & Communication

With your consent, we may send:

Promotional offers from our verified partners.
Newsletters about updates and events.
Service announcements or policy revisions.

You can unsubscribe anytime using the link in our emails or contact support@11exch.com.
All marketing communications comply with our Advertising & Sponsorship policy and Affiliate Disclosure.

14. International Transfers

If data is transferred outside India (for cloud storage or affiliate reporting), it is done under strict data-transfer agreements and GDPR-compliant safeguards outlined in our Data Protection Policy.

15. Grievance Officer & Contact

Name: To be updated upon appointment
Designation: Data Protection & Privacy Officer
Email: privacy@11exch.com
Alternate Contact: grievance@11exch.com

All privacy complaints are handled through the Grievance Redressal system within 15 working days.

16. Amendments to This Policy

11Exch reserves the right to update this Privacy Policy periodically to reflect regulatory changes or operational enhancements.
The latest version is always available on this page and logged in the Corrections & Updates section for public reference.

Continued use after any modification constitutes acceptance of the updated policy.

17. Disclaimer

While we employ robust security protocols, no internet transmission is 100 % secure.
By using our website, you acknowledge these limitations and agree to our Disclaimer and Legal Policy terms.

🕓 Last Updated: October 15, 2025
© 2025 11Exch. All Rights Reserved.
Read our Data Protection Policy and Transparency Report for details on annual privacy audits and security performance.