Responsible Gaming (18+) Policy

1. Introduction

At 11Exch, we believe gaming should be enjoyed responsibly, safely, and legally.
Our Responsible Gaming Policy aims to protect users from excessive play, addiction, and underage participation.

We strongly support awareness, control, and self-discipline across all activities linked to online gaming, affiliate participation, and entertainment engagement on our platform.

This policy aligns with:

The Public Gambling Act, 1867 (India)
International Responsible Gaming Standards (RGS)
Age Restriction Policy](/age-restriction-policy)
User Trust & Conduct
Compliance & Security

2. Our Philosophy

We promote gaming as a form of recreation, not income.
Our mission is to ensure every 11Exch user:

Plays within personal limits.
Understands the risks of gaming.
Makes informed and controlled decisions.
Has access to self-control and help resources if needed.

Responsible gaming helps maintain a safe, fair, and transparent digital ecosystem for everyone.

3. Legal Age Restriction

Gaming and ID participation on 11Exch is strictly limited to users aged 18 years and above.
We verify user age and identity under our AML & KYC Policy.

❌ Users below 18 years are not permitted to access or register on 11Exch.
Attempting to do so violates both our Terms & Conditions and applicable Indian laws.

4. Core Principles of Responsible Gaming

Our Responsible Gaming framework is based on six pillars:

Principle	Description	Related Policy
Awareness	Educating users about gaming risks and control.	Transparency Report
Protection	Preventing underage and unauthorized access.	Age Restriction Policy
Self-Control	Encouraging users to set time and spending limits.	User Trust & Conduct
Transparency	Clear disclosures on winnings, risks, and affiliate information.	Affiliate Disclosure
Privacy	Protecting user data during gaming activities.	Privacy Policy
Support	Providing assistance to users experiencing gaming issues.	Grievance Redressal

5. Safe Gaming Guidelines

To maintain balance and avoid risk, we recommend users to:

Treat gaming as entertainment, not investment.
Avoid chasing losses or emotional play.
Take frequent breaks while using any gaming platform.
Set personal time and financial limits before starting.
Keep track of spending and avoid debt-driven gaming.
Refrain from playing under stress, influence, or fatigue.

Following these guidelines promotes a healthy, mindful approach to gaming and online engagement.

6. Self-Exclusion Options

Users who feel they’re losing control can self-exclude by:

Requesting temporary or permanent suspension via grievance@11exch.com.
Using in-app restriction tools (where integrated).
Blocking gaming-related content through device settings.

Once a self-exclusion request is processed, the user’s access to promotional messages, campaigns, and login features is restricted.

This process follows our User Trust & Conduct and Compliance & Licensing framework.

7. Affiliate & Partner Responsibility

All affiliates and advertising partners must:

Promote 11Exch ethically and transparently.
Avoid misleading claims of guaranteed wins.
Clearly disclose 18+ restrictions in promotional material.
Display the Responsible Gaming message in banners and creatives.

Non-compliance results in suspension under the Advertising & Sponsorship and Affiliate Disclosure policies.

8. Warning Signs of Problematic Gaming

Users or families should watch for signs of gaming-related stress, such as:

Spending excessive time or money on gaming.
Ignoring family or work responsibilities.
Feeling anxious, angry, or guilty after gaming.
Borrowing money or hiding gaming activity.

If any of these behaviors appear, users are encouraged to seek immediate support or contact our helpdesk.

9. Support & Help Resources

11Exch offers guidance and third-party support for users facing gaming-related challenges.

You can reach out to:
📧 support@11exch.com
📩 grievance@11exch.com

Or contact licensed organizations such as:

NCPG (National Council on Problem Gambling) – www.ncpgambling.org
Gambling Therapy (UK) – www.gamblingtherapy.org
Mind India Helpline (India) – 1800-599-0019

All communications remain confidential under the Data Protection Policy.

10. Monitoring & Enforcement

11Exch actively monitors activity patterns for responsible play compliance.
We may restrict or terminate access if:

User activity indicates compulsive or risky behavior.
Repeated self-exclusion requests are ignored.
Gaming content is misused for illegal betting promotion.

Such enforcement aligns with our Compliance & Security and Legal Policy.

11. Awareness Programs

We run regular awareness initiatives, including:

Responsible Gaming Week campaigns.
Social media education posts.
Banner reminders across the platform.
Informational content in our Transparency Report.

These efforts reinforce safe play habits and empower users to make informed decisions.

12. Underage Protection

We employ multi-layer verification to prevent underage participation:

Date-of-birth verification during registration.
Photo ID checks during KYC onboarding.
Automatic age restrictions for marketing and content visibility.

Violations result in account deactivation as outlined in the Age Restriction Policy.

13. Parental Guidance

We encourage parents and guardians to:

Monitor their children’s online activity.
Use parental control tools like Google Family Link or Qustodio.
Educate minors about responsible online behavior.

For guidance, refer to the Community Guidelines page.

14. Data Privacy & Anonymity

All responsible gaming data — such as exclusion requests or help queries — are kept confidential.
We comply fully with the Data Protection Policy and Privacy Policy.
Sensitive user data is encrypted and stored securely, without third-party access.

15. Review & Updates

The Responsible Gaming Policy is reviewed every six months or upon regulatory changes.
All modifications are published under Corrections & Updates with clear timestamps for transparency.

16. Disclaimer

11Exch is an independent affiliate and information platform, not a gaming operator.
This policy is intended for awareness and responsible engagement only.
By using 11Exch, you agree to the principles outlined here, along with the Terms & Conditions, Privacy Policy, and User Trust & Conduct.