User Trust & Conduct Policy
1. Introduction
At 11Exch, trust is the foundation of everything we do.
We are committed to maintaining a secure, transparent, and ethical environment for all — including users, affiliates, partners, and advertisers.
This User Trust & Conduct Policy defines acceptable behavior, fair usage practices, and enforcement measures that protect both individual users and the platform.
It works alongside the Legal Policy, Compliance & Security, and Responsible Gaming (18+) policies.
2. Purpose
The purpose of this policy is to:
Promote fairness and integrity among all platform participants.
Prevent misuse, fraud, or abusive activities.
Protect user data, identity, and communication.
Ensure compliance with Indian laws and international digital conduct standards.
3. Applicability
This policy applies to:
All registered users and ID holders.
All affiliates, advertisers, and promotional partners.
All employees, consultants, and contractors working with 11Exch.
By using https://11exchzone.com, you automatically agree to comply with this User Conduct Policy.
4. Core Principles of User Trust
Our trust framework is based on four key principles:
| Principle | Description | Linked Policy |
|---|---|---|
| Transparency | All actions and partnerships must be truthful and open. | Transparency Report |
| Accountability | Users and affiliates are responsible for their actions. | Compliance & Licensing |
| Integrity | No manipulation, fraud, or misrepresentation is tolerated. | Legal Policy |
| Respect | All communication must remain professional and non-abusive. | Community Guidelines |
5. Expected User Conduct
Every 11Exch user must:
Provide accurate, truthful information during registration or KYC verification.
Respect fellow users, affiliates, and staff.
Use 11Exch for lawful and ethical purposes only.
Maintain the confidentiality of login credentials.
Report bugs, errors, or suspicious activity immediately.
Follow the rules of fair gaming and advertising.
Violating any of these guidelines may result in penalties under Section 12 of this policy.
6. Prohibited Conduct
The following behaviors are strictly prohibited on 11Exch:
Creating fake or multiple accounts.
Misusing affiliate links or referral codes.
Sharing login details or selling IDs.
Spamming users or engaging in unsolicited promotions.
Posting defamatory, threatening, or discriminatory content.
Manipulating content, traffic, or commission reports.
Attempting to hack, phish, or exploit the platform.
Misrepresenting 11Exch as an official gaming operator (see Disclaimer).
Users engaging in such conduct may face suspension or legal action under the Compliance & Security framework.
7. Affiliate Conduct Standards
All 11Exch affiliates must:
Promote ethically under the Advertising & Sponsorship and Affiliate Disclosure policies.
Use only approved creatives, banners, or tracking links.
Avoid false or exaggerated promotional claims.
Disclose affiliate relationships clearly to users.
Adhere to the Compliance & Licensing framework.
Any affiliate found engaging in deceptive practices will be removed from the partner network and blacklisted.
8. Data Integrity & Confidentiality
Users and affiliates must handle all confidential data responsibly.
This includes:
Keeping KYC documents and payment details secure.
Avoiding unauthorized sharing of private or platform data.
Complying with the Data Protection Policy and Privacy Policy.
All violations will be treated as serious breaches under the Security Policy.
9. Communication Etiquette
We expect all users and partners to maintain respectful, civil communication:
No harassment, hate speech, or abusive language.
No sharing of explicit or offensive content.
All feedback or grievances should be shared via the Grievance Redressal system.
Inappropriate communication may lead to restricted access or permanent suspension.
10. Responsible Gaming & Behavior
11Exch promotes Responsible Gaming to prevent addiction or financial distress.
Users must:
Be 18 years or older (as per Age Restriction Policy).
Play within their limits and take regular breaks.
Refrain from impulsive or harmful gaming behavior.
Refer to the Responsible Gaming (18+) page for guidance and self-control resources.
11. Reporting Misconduct
We encourage our users to actively help us maintain a safe environment.
If you witness or experience misconduct, please report it to:
📧 trust@11exch.com
📩 grievance@11exch.com
🌐 Or use the Contact Us page.
All reports are handled confidentially and investigated by the Compliance & Legal Division under the Grievance Redressal process.
12. Enforcement Actions
Violations of this policy may result in the following actions:
| Violation Type | Action Taken | Appeal Option |
|---|---|---|
| Minor offense (first-time) | Written warning | Within 7 days |
| Repeated misconduct | Temporary suspension | Within 15 days |
| Major or fraudulent activity | Permanent ban | Through Grievance Redressal |
| Legal violation | Report to law enforcement | N/A |
11Exch reserves the right to suspend or terminate any account that threatens platform integrity or user safety.
13. User Responsibility in Promotions
When participating in affiliate programs, contests, or marketing campaigns, users must:
Follow ethical promotion practices.
Avoid spamming or misrepresenting offers.
Use only official 11Exch creatives and copy.
Disclose their affiliation clearly, per Affiliate Disclosure.
Non-compliance may result in disqualification or account revocation.
14. Appeals & Fair Resolution
Users or affiliates who believe enforcement action was taken unfairly can appeal through the Grievance Redressal mechanism.
Each case is reviewed objectively within 10–15 business days by the Compliance Officer.
All resolutions are transparent and logged under the Transparency Report.
15. Collaboration with Law Enforcement
In serious cases involving fraud, impersonation, or illegal activity, 11Exch will:
Share verified user details with authorities under the Legal Policy.
Cooperate with cybercrime and financial investigation agencies.
Retain necessary logs and proof for investigation.
All actions comply with the IT Act, 2000 and the DPDP Act, 2023.
16. Education & Awareness
We regularly educate users and partners on ethical practices through:
Email campaigns about fraud prevention.
Platform-wide updates under Corrections & Updates.
Dedicated awareness sections in the Transparency Report.
Our mission is to empower a responsible and trustworthy user community.
17. Policy Review & Updates
This policy is reviewed quarterly by the Compliance & Legal Department.
Updates are published with timestamps under Corrections & Updates, ensuring every stakeholder stays informed.
18. Disclaimer
This page provides general behavioral and ethical guidelines.
It does not replace any legal agreement or regulatory obligation.
Users and affiliates must also review:
🕓 Last Updated: October 15, 2025
© 2025 11Exch. All Rights Reserved.
For audit data and behavioral compliance statistics, read our Transparency Report.
